Quality Management

Apply for sit-in with no credits/ECTS

You can also participate in this course without taking the exam, you then leave with a course certificate. Requirement for being a sit-in is:

• 2-5 years of relevant work experience

The course is taught in English, it is expected that the candidate shall have sufficient English proficiency.

Apply with no credits Norwegian applicants

Apply with no credits International applicants

The number of available seats are limited, we execute rolling admission with on-the-go confirmation.

What is Quality Management?

Quality is to deliver according to expectations, requirements and expressions of needs from a customer. Hence, as Quality is not a separate profession but rather the fabric in any operation (business, service). The course offers a combination of quality and management/leadership theory, practical tools, and methods; plus, a collection of concrete examples from the industry.

The purpose of the course is to prepare students for how to lead, manage and ensure quality related to systems engineering work AND for general managerial positions.

The course is based on established and well-proven methods and systems for managing and leading quality.

We use a combination of lectures, short term assignments, workshops, discussions, and time for reflections. Quality aspects are personal quality and perspectives, systems thinking, quality culture, quality planning, quality control and quality improvement, including Lean. We will also look at the future of quality and how to use quality management to create learning organizations.

The course is developed based on 25 years of experience from industries such as oil and gas, public sector and both manufacturing, production and service-providers.

Dates

• Week 6, 02.02.26 - 06.02.26. Monday to Friday 08:45 - 16:30

Why study Quality Management?

You study quality management because it gives you the competence to make complex work reliable. You learn how systems behave, how customers shape expectations, how risk and variation creep in, and how to use methods like Lean Six Sigma, exception handling and process design to keep engineering work on track. You develop the skill to combine technical tools with the human side of leadership, culture and communication. And you build the ability to create systems that learn, adapt and prevent failure instead of reacting to it. In short, it prepares you to lead, not just deliver.

Who should I take this course?

All potential managers should take this course, even if managing only implies managing yourselves. Systems Engineers will, based on the nature of the profession, have a very good basis for developing the understanding of modern Quality Management. This course will take you the “extra mile” enabling you to utilize new and profound knowledge – all to assure quality in every part of what you and your team delivers.

What you will learn

Knowledge
Students will learn about:

• the various aspects of quality, including personal quality and compliance with requirements,
• Use of Lean Six Sigma and other methods for quality improvements
• purpose, methods, and tools for handling exceptions, including non-conformance.
• how to work with quality in tenders,
• application of quality management tools and methods relevant for Systems Engineering work
• Systems Engineering activities and systems thinking in a broader product life cycle perspective
• risk assessment and mitigation,
• Future of quality with Quality 4.0 and beyond.

Skills
Students shall be able to:

• utilize both technical and soft skills in the establishment, implementation and maintenance of quality management for systems engineering,
• run various analysis and methods to handle exceptions and define necessary corrective actions,
• Include quality assurance supply chains at an early stage in system engineering,
• execute most of the assessment, mitigation, and defect management with already established and familiar tools,
• quality assure operational and maintenance information
• conduct risk assessment and mitigation,

Competency
Students shall be capable of managing:

• tailor-making processes for Systems Engineering activities, in a quality system perspective,
• activities to build a practical and maintainable quality culture,
• Implementation of methods and processes in the business in a way that generate motivation rather than resistance. Know when to push and when to stop,
• Managing quality costs in the balance between appraisals and prevention
• combination of learned methods and tools with other quality related tasks learned in other system engineering courses. Typically:
  • Requirement Management
  • Development Management
  • Product Management
  • Interface management

Attitude
Students will learn how to advocate:

• human drivers and cultural dimensions in systems engineering and corresponding quality management,
• use of highly capable, flow efficient processes and systems rather than systems with a built in Accepted Quality Level,
• behavior that is assertive and proactive for Quality in Systems Engineering,
• management of a business that ensures sustainable profit through quality management,
• willing to “search where the stuff is lost, not where it is light and more convenient”

Instruction

The course is organized into 5 intensive days of lectures. During these days, the lectures last from 08.45 to 16.30 each day. The course is a mixture of lectures and work in groups. Masterstudents and others taking courses for credit will work on a written assignment which is due 10 weeks after the end of the course. A completed course with approved written assignment will give 7.5 studypoints. Full attendance during the intensive course week is obligatory. The maximum amount of hours that can be missed is 4, duly justified.

Prices

The price for attending the course is NOK 25.000,- and includes supervision and grading of the written assignment

Registration

The registration deadline for each course is two weeks before the course starts.

We accept registrations also after the deadline, provided there are available seats. Each course has a limited number of seats, so please sign up early. We reserve the right to cancel courses with too low participation.